Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and SmartHome Sweden ("Company," "we," "us," or "our") regarding your use of our website, products, and services. By accessing our website or using our services, you agree to be bound by these Terms and our Privacy Policy.

2. Company Information

SmartHome Sweden is a limited liability company registered in Sweden:

SmartHome Sweden AB
Registration Number: 556XXX-XXXX
VAT Number: SE556XXXXXXX01
Address: Kungsgatan 45, 111 56 Stockholm, Sweden
Email: [email protected]
Phone: +46 8 123 456 78

3. Services Description

SmartHome Sweden provides smart home automation services including:

• Consultation and design of smart home systems
• Installation and configuration of smart home devices
• Home automation programming and setup
• Security system installation and monitoring
• Energy management system implementation
• Maintenance and support services
• Voice control integration services

4. Service Terms and Conditions

4.1 Service Agreements

All services are provided subject to a separate service agreement that specifies:

• Scope of work and deliverables
• Timeline and installation schedule
• Pricing and payment terms
• Equipment specifications and warranties
• Post-installation support terms

4.2 Site Assessment

Before providing services, we conduct a site assessment to determine feasibility and requirements. We reserve the right to refuse service if:

• Installation poses safety risks
• Property conditions are unsuitable
• Required permits cannot be obtained
• Technical limitations prevent proper installation

4.3 Customer Responsibilities

Customers are responsible for:

• Providing accurate property information
• Ensuring site access during installation
• Obtaining necessary permissions from property owners
• Maintaining internet connectivity for smart devices
• Following operating instructions and safety guidelines

5. Pricing and Payment

5.1 Pricing

All prices are quoted in Swedish Kronor (SEK) and include applicable VAT. Prices may vary based on:

• Complexity of installation
• Equipment specifications
• Property size and layout
• Additional services requested

5.2 Payment Terms

Payment terms are specified in individual service agreements. Standard terms include:

• 50% deposit upon contract signing
• Remaining balance due upon completion
• Payment by bank transfer, card, or approved payment methods
• Late payment fees may apply as per Swedish law

6. Installation and Delivery

6.1 Installation Timeline

Installation timelines are estimates and may be affected by:

• Equipment availability
• Weather conditions
• Site accessibility
• Permit approval processes
• Customer availability

6.2 Installation Process

Our installation process includes:

• Pre-installation site verification
• Professional installation by certified technicians
• System testing and configuration
• Customer training and handover
• Documentation and warranty provision

7. Warranties and Support

7.1 Service Warranty

We provide a 12-month warranty on installation workmanship, covering:

• Installation defects
• Configuration errors
• Integration issues

7.2 Equipment Warranties

Equipment warranties are provided by manufacturers and vary by product. We assist with warranty claims and coordinate repairs or replacements.

7.3 Support Services

We offer ongoing support including:

• Technical assistance during business hours
• Remote troubleshooting
• System updates and maintenance
• Additional training as needed

8. Limitation of Liability

To the maximum extent permitted by Swedish law:

• Our liability is limited to the value of services provided
• We are not liable for indirect or consequential damages
• We do not warrant compatibility with all devices or systems
• Customer modifications to installations void warranties
• We are not responsible for internet service interruptions

9. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to data processing as described in our Privacy Policy.

10. Intellectual Property

All intellectual property rights in our website, documentation, and proprietary configurations remain our property. Customers receive a non-exclusive license to use installed systems for their intended purpose.

11. Termination

Either party may terminate ongoing service agreements with written notice as specified in individual contracts. Upon termination:

• All outstanding payments become due
• Support services cease
• Equipment ownership transfers to customer
• Confidentiality obligations continue

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government regulations
• Labor disputes
• Supply chain disruptions
• Pandemic restrictions

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by Swedish law. Any disputes will be resolved in Swedish courts.

13.2 Consumer Rights

If you are a consumer, you retain all rights under Swedish consumer protection laws, including:

• Right of withdrawal (ångerrätt)
• Warranty rights under consumer sales laws
• Complaint procedures

13.3 Alternative Dispute Resolution

Consumers may contact the Swedish Consumer Guidance (Konsumentverket) or use the EU Online Dispute Resolution platform for complaints.

14. Insurance and Compliance

SmartHome Sweden maintains appropriate business insurance and complies with:

• Swedish electrical safety regulations
• Building codes and standards
• Professional certification requirements
• Data protection regulations
• Consumer protection laws

15. Website Terms

15.1 Acceptable Use

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt unauthorized access to systems
• Use automated tools without permission

15.2 Content Accuracy

While we strive for accuracy, website content is provided "as is" without warranties. Product specifications and pricing are subject to change without notice.

16. Communication

By using our services, you consent to receive communications from us regarding:

• Service updates and maintenance
• Important safety information
• Account and billing matters
• Marketing communications (with opt-out option)

17. Changes to Terms

We may update these Terms periodically. Changes will be posted on our website with the revision date. Continued use of our services after changes constitutes acceptance of the new Terms.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

19. Contact Information

For questions about these Terms or our services, contact us:

SmartHome Sweden AB
Kungsgatan 45
111 56 Stockholm
Sweden
Email: [email protected]
Phone: +46 8 123 456 78
Business Hours: Monday-Friday, 8:00-17:00 CET

These Terms of Service are effective as of January 1, 2024, and supersede all previous versions.