Privacy Policy

1. Introduction

SmartHome Sweden ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. This policy is designed to comply with the General Data Protection Regulation (GDPR) and Swedish data protection laws.

2. Data Controller

SmartHome Sweden is the data controller for the personal data we process. You can contact us at:

SmartHome Sweden
Kungsgatan 45
111 56 Stockholm
Sweden
Email: [email protected]
Phone: +46 8 123 456 78

3. Information We Collect

3.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)
• Communications with us (emails, contact forms, support requests)
• Newsletter subscription preferences
• Service inquiries and consultation requests
• Installation and service history
• Payment information (processed securely through third-party payment processors)

3.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies (see our Cookie Policy)

4. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our smart home services
• Responding to your inquiries and support requests
• Sending newsletters and marketing communications (with your consent)
• Processing service bookings and installations
• Maintaining customer accounts and service records
• Complying with legal obligations
• Analyzing website usage to improve user experience
• Preventing fraud and ensuring security

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: For newsletter subscriptions and optional marketing communications
• Contract: To provide our services and fulfill contractual obligations
• Legitimate interests: For website analytics, security, and business improvement
• Legal obligation: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through certified providers
• Regular backup and disaster recovery procedures

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods include:

• Customer data: For the duration of our relationship and up to 7 years after for accounting purposes
• Newsletter subscribers: Until you unsubscribe or withdraw consent
• Website analytics: Up to 26 months
• Support communications: Up to 3 years for quality improvement

9. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of access: Request information about the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data (subject to legal obligations)
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service provider
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for processing where applicable

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Appropriate safeguards as required by GDPR

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and indicating the revision date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Privacy Officer
SmartHome Sweden
Email: [email protected]
Phone: +46 8 123 456 78
Address: Kungsgatan 45, 111 56 Stockholm, Sweden

15. Supervisory Authority

You have the right to lodge a complaint with the Swedish Data Protection Authority (Datainspektionen) if you believe we have not handled your personal data in accordance with applicable law:

Swedish Data Protection Authority
Box 8114
104 20 Stockholm
Sweden
Phone: +46 8 657 61 00
Website: www.datainspektionen.se